Refund policy

Return Policy | Moddys Custom Watches

At Moddys Custom Watches, we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you wish to return or exchange a product, please review our return policy outlined below.

1. Returns for Damaged or Defective Items (Upon Receipt)

If your item arrives damaged or with a manufacturing defect, please contact us immediately upon receiving your order.
We will arrange a return and either offer a replacement or issue a full refund, including any shipping costs incurred.

2. Returns for Exchange

If you wish to exchange your watch for a different model, please notify us within 30 days of receiving your order.

  • You are responsible for return shipping fees (if it is not a quality-related issue).

  • The new item will be shipped at no additional cost.

Conditions:

  • The watch must be in its original packaging.

  • All protective films and plastics must remain attached.

  • The watch must be brand new, unused, and unworn.

Once protective films have been removed, the watch cannot be returned or exchanged, as it can no longer be resold as new.

3. Returns for Reasons Other Than Manufacturing Defect

At Moddys Custom Watches, all orders are eligible for return except the following:

  • Watches created through our configurator

  • Custom-made watches based on combinations requested outside our website

  • Watches with custom logos

If your order does not fall under these categories and is not related to a quality issue, it is eligible for a full refund.

Accessories may also be returned and refunded.

Conditions apply:

  • Original packaging required

  • Protective films must remain attached

  • Product must be unused and unworn

Once protective films are removed, the item cannot be refunded, unless it was defective or damaged upon receipt.

Return shipping fees are the customer’s responsibility if the return is not related to a quality issue.

4. Return Process

To initiate a return, please contact our customer support team at:

📧 contact@moddys-watches.com

Please include:

  • Order number

  • Reason for return

  • Supporting photos or evidence (if applicable)

Our team will guide you through the process.

5. Return Conditions

  • Item must be unused and in original packaging

  • All accessories included in the original package must be returned

  • We strongly recommend using a tracked shipping service for returns

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

Please note that banks or credit card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at contact@moddys-watches.com.

European Union 30 Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to return your order within 30 days, for any reason and without justification.

Conditions:

  • Item must be unworn and unused

  • Original packaging required

  • Proof of purchase required

By making a purchase at Moddys Custom Watches, you agree to this return policy.

If you have any questions or concerns, please contact us at contact@moddys-watches.com.
We’re here to help you throughout the process.

After receiving your return request, it will be processed within 10 days, and you will be notified of the status by email.