Warranty Policy

 Effective Date: 5 February 2024

At Moddys Custom Watches, we stand behind the quality and craftsmanship of our products. Our commitment is to ensure customer satisfaction and trust in our brand. This Warranty Policy outlines the coverage and procedures for claiming warranty service.

Warranty Coverage:

• Product Coverage: This warranty covers watch movements and watch functionality, manufactured by Moddys Custom Watches and purchased from Moddys Custom Watches or an authorized retailer.

The warranty covers:

1. Defects in materials and workmanship under normal use and maintenance.
2. Parts and labor necessary to address the defects.
3. Movements stopped working and have not been exposed or touched.

• Warranty Period: The warranty period is 1 year from the date of original purchase by the first consumer purchaser. Customers have the option to extend their warranty beyond the initial 1 year period. Find the warranty extension option on, you can choose a 2 years of warranty extension. 2 Years Warranty Extension
• What is Covered: This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, functionality will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
• What is Not Covered: This warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. This includes, but is not limited to, damage resulting from abuse, misuse, improper maintenance, or unauthorized modifications. (Check watch care for a proper use)

This warranty does not cover:

• Damage resulting from accidents, misuse, abuse, alteration, or neglect.
• Damage resulting from customer-initiated modifications or opening the watch casing.
• Damage resulting from failure to follow instructions in the product manual or accompanying materials.
• Normal wear and tear, such as scratches, fading, and discoloration.
• Water ingress or the watch being submerged. (Do not expose it to water)

How to Claim Warranty:

1. Contact Us: To obtain warranty service, you must first contact us at contact@moddys-watches.com to determine the problem and the most appropriate solution for you.
2. Proof of Purchase: You will be required to provide proof of the original purchase date with an invoice or receipt.
3. Shipping Costs: Customers are responsible for shipping costs to send the defective product to Moddys Custom Watches. If the warranty claim is justified, Moddys Custom Watches will bear the cost of shipping the repaired or replacement product to the customer.
4. Service Process: Upon receipt, Moddys Custom Watches will inspect the product and contact you within a reasonable timeframe to inform you of the status of your warranty claim.

Limitation of Liability:

Moddys Custom Watches shall not be liable for any incidental or consequential damages resulting from the use of the product or arising out of any breach of this warranty. All implied warranties are limited to the duration of this expressed Warranty.

This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Changes to the Warranty Policy:

Moddys Custom Watches reserves the right to change this warranty policy at any time. Changes will be posted on our official website and effective immediately.

For any questions or further information regarding our warranty policy, please contact Moddys Custom Watches customer service.