Return & Refund Policy

100% Satisfaction & Risk-Free Guarantee

Effective Date: 1st February, 2026

Thank you for shopping at Moddys Watches, operated by VOLDIS.

At Moddys Watches, we stand behind our craftsmanship with absolute confidence. We are incredibly proud of the quality, precision, and design of our timepieces. Because we want you to share this confidence, we have removed all the risk from your shopping experience. Our policy is simple: if you are not completely thrilled with your purchase, we will make it right—hassle-free.

THE 30-DAY HASSLE-FREE WINDOW

You have a full period of 30 days from the date of delivery to decide if your timepiece is perfect for you. To receive a full refund, all we ask is that:

• The product remains unused, unworn, and in its original, pristine condition.
• All original packaging, protective films, and stickers are kept intact.
• The watch is securely repackaged in its original box to protect it during transit.

HOW TO START YOUR RETURN

Returning your watch is incredibly straightforward. Simply contact our dedicated support team at contact@moddys-watches.com with:

1. Your Order Number.
2. A quick note letting us know you want to return your item.

Our team will immediately provide you with authorization and the clear shipping instructions needed to route your package directly back to our warehouse.

RETURN SHIPPING FULLY REIMBURSED & NO FEES

We believe you shouldn’t have to pay to try our watches.

• Shipping Reimbursed: You just need to ship the item back to us using your preferred local carrier. Once the package arrives and is processed at our warehouse, VOLDIS will fully reimburse your return shipping costs.
• Zero Restocking Fees: We never charge restocking, administrative, or hidden fees. What you paid is what you get back.

LIGHTNING-FAST REFUNDS: EVERY SINGLE CENT

We don’t keep you waiting for your money.

Our 3–5 Day Promise: Within 3 to 5 business days from the exact day your package arrives back at our warehouse, we will process your return and refund every single cent of your original purchase price.

The funds will be credited automatically back to your original method of payment (Credit Card, PayPal, etc.).

ALL CUSTOMS, TAXES & DUTIES 100% PAID BY VOLDIS

When we say worry-free, we mean it. VOLDIS fully covers 100% of all import taxes, customs, and duties worldwide. You will never receive an unexpected tax bill or customs hold.

• Everything is fully prepaid by us at checkout.

In the rare event that a local customs office experiences a delay, our logistics team handles it directly so that you don’t have to.

TRANSIT DAMAGE & LOGISTICAL ISSUES

Every package we ship is fully insured. If your watch arrives with any transit damage or defects:

• Let us know immediately at contact@moddys-watches.com.
• We will instantly send a replacement or issue a full refund, covering all logistics costs. Your satisfaction is our absolute priority.

EXCHANGES MADE EASY

If you love our quality but want to swap your watch for a different style or configuration, the fastest method is to return your current item for a full refund and place a fresh order online for your new favorite model.

FORCE MAJEURE & DELAYS

Even in the event of extreme weather, carrier disruptions, or natural disasters, VOLDIS protects your investment. If a package is ever confirmed lost in transit due to uncontrollable events, we will swiftly issue a brand-new replacement at no extra cost to you.

SPECIAL OFFER & BUNDLE RETURNS

If your purchase was part of a promotional campaign (such as “Buy 2, Get 1 Free”):

• Returning a paid item will result in a refund equal to that item’s price, minus the retail value of the free item you kept.
• This ensures that promotional discounts remain fair and transparent for everyone.

GOVERNING LAW

This Return & Refund Policy and our commitment to your satisfaction are governed by and construed in accordance with the laws of France, ensuring top-tier consumer standards and transparent protections.

Corporate Contact Information

Our administrative desk is always here to help you:

• Legal Corporate Name: VOLDIS
• E-Commerce Domain: https://moddys-watches.com/
• Corporate Email: contact@moddys-watches.com
• Registered Office Address: 47 Avenue du Capitaine Glarner, 93400 Saint-Ouen-sur-Seine, France